I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Adirondack Chairthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Adirondack Chair that in the past I kept the item instead of returning it. Weight Capacity: 300lb. Adult Assembly Required: Yes Overall: 34.68'' H x 29.25'' W x 32.13'' D Overall Product Weight: 34lb. Frame Material: Plastic/Resin
This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Adirondack Chair, one I had priced locally and found on Wayfair for less than half the retail cost. When the Adirondack Chair arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Adirondack Chair the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Adirondack Chair.
I ordered a Adirondack Chair from Wayfair and another Adirondack Chair from another company last month, the couch came within 2 weeks, the Adirondack Chair, still hasn't arrived. I want to thank Wayfair for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Adirondack Chair as I'm quite sure I'd be enjoying that as well right now. I at 1st felt Wayfair prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at Wayfair. You earned my trust and we'll worth every time. This furniture feels good and looks good as well. This is the best Adirondack Chair I now have. Amazing gift! I was able to get this furniture on sale around New Year. Perfect gift for anyone! Great customer service as always!
I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone. Adult Assembly Required: Yes Overall: 28'' H x 14'' W x 34'' D Overall Product Weight: 26lb. Frame Material: Solid Wood
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house! I'm using them more and more these days. The pricing is decent for household goods (interior and exterior), their options seem endless, and they provide quality products. If you like online shopping. I think you will like Wayfair. A good online source.
During that last few months I have purchased a number of items (Adirondack Chair) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service. These furniture are so nice, now I have it in 1 colors. He is so incredibly versatile and can accompany me to everyone. It's sturdy, luxurious, soft and it definitely seems like I paid more for it. I would recommend it to anyone looking for the perfect 'one and done' Adirondack Chair!
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest! Weight Capacity: 250lb. Adult Assembly Required: Yes Overall: 33.4'' H x 30'' W x 36.2'' D Overall Product Weight: 41.01lb. Frame Material: Plastic/Resin
Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company. I order a Adirondack Chair on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience.